I began this process eight days ago when I Iinitially rang to book a service call to repair my master bath toilet. An appointment was made for the following ... day, Thursday. As it got later on Thursday I had a call from Debbie in your Baltimore office advising that their technician was running late. We agreed to postpone my appointment 'til the following day. By then Hurricane Irma was literally breathing down our necks in Miami. Once again Debbie rang to advise that, due to the impending hurricane approach, service was going to be curtailed. I rang again on Tuesday post-Irma and made an appointment for the next day. Come Wednesday I had another call from Debbie advising that her Miami manager had advised that Miami Beach was still under lockdown. I advised that this had been lifted but would check with local authorities and ring back. I spoke to Miami Beach Police, who confirmed we were no longer under lockdown, and rang Debbie back to advise her of such. Unfortunately she had to abide by her manager's decision. I rang back this morning and set up an appointment for later in the day, advising that someone would have to be here before five, the cut-off time for work done in the building. My window ended at 4 PM. I had a call at 2 PM, again from Debbie, advising that the tech would be here within the half hour and was given his name. Sure enough Alajandro arrived punctually, was shown the problem and advised me of the two choices available for repair. I was quoted the rate, less the available $40.00 coupon, was informed of the 7-day guarantee and agreed to proceed. Alajandro was highly professional, wonderful to work with and one of the most polite people I have come across here in a very long time in a city voted the rudest in the country; certainly not an accolade to boast about. I would without doubt call upon Roto-Rooter for any future plumbing problems and request Alajandro as the attending technician. Five stars without doubt. Bravo!

Miguel Hernandez was pleasant to deal with. He made sure everything was working properly and his work area was clean. He confirmed that we had no questions before departing. ...

Pleasant experience. Kept me informed of arrival status. Efficient technician.

I got a call that I could be seen sooner! No one does that! The guys were great. They solved the problem immediately and were friendly. That's why I only ... use Roto Rooter!

The service provided was very professional. The personnel that worked in this house which we highly recommend were IVIS GARCIA, GEORGE CRUMBLEY, ORBEIN GRONING, IVIS EUCEDA, HUBERT BALBUENA AND LUIS ... (PLUMBER)

The service provided was very professional. The personnel that worked in our house which we highly recommend were IVIS GARCIA, GEORGE CRUMBLEY, ORBEIN GRONING, HUBERT BALBUENA, IVIS EUCEDA AND LUIS (PLUMBER)

The service technician was very knowledgeable and professional at his job. I will recommend your company to everyone I know.

The job was best . They are professional and good service I recommend to use.

Tech was knowledgeable and willing to do whatever was requested.

Very good job I thank you

Was able to fix the problem quick and showed up on time.

Hi Hector was my plumber today. He installed a classic rheem electric water heater, 30 gallon. I dubbed it the mini me rheem. 19 inch diameter vs the old 24 inches. ... He did a fab job and worked alone. His side kick, Ronnie was in plumbing school today, jJune 7. Give him a raise.. thank you. Daisy , RN

We had a wonderful job done by Jose on installing our new toilet, And he picked up everything afterwards. Thank you and congratulations on employing such an excellent professional..

Very fast and professional. Robert the service guys was very polite and knowledgeable. He has great customer service skills. Thanks

Marlon came within the promised 4-hour time frame, quickly diagnosed the problem, and fixed it. Even though we had called RotoRooter late in the day, he worked late that evening ... to make sure we could use our bathroom that night. He was very polite and upbeat and instilled a lot of confidence in us as to the quality of his work.

Service person was professional. Also, very knowledgeable. Good worker. Very clean and neat.

my service man (Robert) was on time ,efficient, extremely knowledgable and very neat

Timely, excellent service

Tech was very professional and explained options clearly.

the plumber was very professional and helpful

Luis Rincon (2434) came out and fixed our problem even though it was very late on Friday. He was very professional and courteous and did a great job!

Technician was very helpful and explained the work clearly.

I had a blockage in my sewer line and the first three trips to fix it were not successful :( The last fella who came out knew exactly what needed to ... be done and fixed the system in a superior fashion! if you get a chance always ask for Renne Montilla, he's the best Roto-Rooter stood by their service guarantees and did not charge extra to finish the job. Will use them again!

Rohan did an exceptional job. He provided his number in case of any issues.

Trevor was professional, efficient, friendly and knowledgeable

the plumber Robert Valverde was amazing, very knowledgeable, explained problem in detail and offered reasonable solution, then completed work promptly and with great knowledge. many thanks!!

The technician was excellent he exceeded my expectations