Aliso Viejo's Trusted Plumbing, Drain & Water Cleanup Company

William was very professional and knowledgeable. We were very grateful to have him help us.

Very responsive on the phone. Darwin, the technician, was great. He gave me a heads-up before arrival, called me to explain the issue and tell me what he ... was going to do (I couldn't meet him onsite - he was with the tenant), and kindly sent me photos of the problem. Very much appreciated as this is a small rental and it's very important to me that the tenants feel taken care of when something is wrong. Only one shower in this condo with two working ladies, so it was important to take care of it today. I will certainly call Rotoscoped-Rooter again for any future plumbing needs.

We have been trying to solve our plumbing issue (and have been without running water) for 5 days with a number of other plumbers and their companies. The Roto-Rooter plumber ... was very skilled and went above and beyond to help us fix the issue. We are so thankful for his expertise and professionalism. He saved us a lot of time, heart ache and money by taking the time to correctly diagnose the water issue and identify that the problem was truly not ours but our neighbor’s property with a leak.

showed up on time and did a good job

The service person Aaron was very knowledgeable and helpful. He explained what he was going to do and he did it. He also was neat and put all ... the items back under my sink that he took out. He was professional and helpful

Nick & Armando were very thorough with the cameras to show what was causing the sewer to back up in the showers.

Keith was amazing. He was very professional, and informed me every step of the way. On top of that, he was very nice.

I was impressed on how Jose explained everything in detail. Very good service and very friendly personality

Easy to schedule, good communication, efficient and clean.

Aaron was on time very professional and took time to explain all options. I will call again IF needed and ask for him

Keith did an outstanding job!

Both Aaron and Sergio were terrific: knowledgeable, courteous, professional, and respectful.

Jesse was knowledgeable and helpful. Very good service

Great service and professional

Niko, our techician worked very patiently and constantly to resolve our issue. Koodos to Niko

Niko was very polite and efficient

The tech were excellent in explaining the problem. Cameras were clear & helped show the problem.

It was midnight and our main sewer line backed up and flooded our home. We had called another company (BHI) twice and they said a technician would call us - ... we heard nothing for over an hour - and didn't receive a call back until 8am. My husband called Roto-Rooter and they immediately helped us. Not only did they call us back to keep us updated, they actually sent someone over. Adrian spent hours trying to clear the line and when he wasn't able to he immediately called to have a camera technician come to see what the issue is. Adrian went the distance and even came back later on when the camera technician was here to make sure everything was going okay. They discovered that our pipes had been smashed by a tree. A three man crew was dispatched to fix the problem. They were for two days demoing the concrete and removing the damaged pipes and tree roots. They were professional and kept us informed of everything going on. When the team found pipes further on that had been damaged - they made sure to patch up what they could so that we could use our bathrooms that night until they could return the next day to complete the work! Everyone from Roto-Rooter who came to fix this problem were amazing! It was horrible having our main sewer line damaged but Roto-Rooter truly saved the day and made the most out of a bad situation. A big thank YOU to the Roto-Rooter team. Adrian, the camera tech and the three man crew that fixed the problem were amazing. Roto-Rooter has excellent customer service and skilled/professional technicians that are truly available around the clock for emergencies - I highly recommend Roto-Rooter for all your plumbing needs!

Mark was courteous informative and worked very efficiently He was friendly as well

Showed up on time and solved the problem very quickly. My only complaint is I wish Roto-Rooter would have a minimum charge for 1/2 hour instead of an hour ... since sometimes the problem is solved quickly but you still have to pay for the whole hour even if it only took 15-20 mins.

Jose did a fantastic job! He was very knowledgeable and detected the problem and location of our water leak. And resolved the issue very efficiently. Thanks Jose!!

Gary is a very helpful technician. He quickly helped us fix a very smelly and overflowing toilet.

he came and diagonsoed the problem and we worked a deal out and he fixed it

Mike Diaz was professional and explained well. He would walk to his truck he would run. Hope u guys see the effort he puts in and acknowledge his passion for ... his job. Employees like that make a company great.

Fast very professional. I would use them again.

The plumber that fixed my sink was very knowledgeable, personable and provided great customer service!

I received very prompt, excellant service from my technician Tomas. I plan to use RotoRooter for any of my future plumbing services.